Refund Policy
Kevin Stream offers a straightforward, no-questions-asked 7-day money-back guarantee on all subscription plans. This policy explains your refund rights, eligibility, and how to request a refund.
📑 Table of Contents
🛡️ 1. Our 7-Day Money-Back Guarantee
At Kevin Stream, we believe you should love our service—or get your money back. That's why every subscription plan includes our 7-day money-back guarantee.
What this means: If you subscribe to any Kevin Stream plan (Monthly, Quarterly, 6-Month, or Annual) and are not satisfied for any reason within the first 7 days of your subscription start date, you are eligible for a full refund of your payment.
No questions asked: We don't require you to prove technical issues, provide screenshots, or justify your decision. If Kevin Stream isn't right for you, we'll process your refund promptly.
Applies to all plans: This guarantee covers all subscription tiers and payment methods. Whether you paid via credit card, bank transfer, or cryptocurrency, you're protected.
✅ 2. Refund Eligibility
To qualify for a refund under our 7-day guarantee, your request must meet the following criteria:
| Scenario | Eligible for Refund? | Notes |
|---|---|---|
| Request within 7 days of subscription start | ✓ Yes | Full refund of subscription fee |
| Request after 7 days | ✗ No | Guarantee period has expired |
| Free trial user (no payment made) | ✗ N/A | No payment to refund; trial ends automatically |
| Subscription renewed automatically | ✓ Yes* | *If requested within 7 days of renewal date |
| Upgraded plan mid-cycle | ✓ Pro-rated | Refund calculated for unused portion of upgrade fee |
| Shared account (multiple users) | ✓ Yes | Refund issued to original payment method |
Important: The 7-day period begins on the date your subscription is activated (not the date of payment). You can find your activation date in your welcome email or by messaging us on WhatsApp.
📝 3. How to Request a Refund
Requesting a refund is simple. Follow these three steps:
Contact Us
Message us on WhatsApp at +44 7916 998604 or email tv@keviniptv.me with "Refund Request" in the subject.
Provide Details
Include your account email, subscription plan, and brief reason (optional). No proof required.
Receive Confirmation
We'll confirm your refund within 24 hours and process it within 3-5 business days.
What to include in your request:
- Your Kevin Stream account email or username
- Subscription plan type (Monthly, Quarterly, etc.)
- Date of subscription activation (if known)
- Preferred refund method (original payment method or account credit)
⏱️ What Happens Next
- Within 24 hours: We acknowledge your request and verify eligibility.
- Within 48 hours: We approve your refund and initiate processing.
- 3-5 business days: Funds appear in your original payment method (timing depends on your bank/payment processor).
- After refund: Your account access ends immediately. You may re-subscribe anytime.
⏱️ 4. Refund Processing Timeline
We process refunds as quickly as possible. Here's what to expect based on your payment method:
- Credit/Debit Card: 3-5 business days after approval (depends on your bank's processing time).
- PayPal: 1-3 business days after approval.
- Bank Transfer: 5-10 business days after approval (international transfers may take longer).
- Cryptocurrency (BTC/USDT): 1-2 business days after approval (sent to original wallet address).
Note: Kevin Stream processes refunds immediately on our end. Delays beyond 5 business days are typically due to banking systems, not our processing. If your refund hasn't arrived after 10 business days, contact us for assistance.
⚠️ 5. Exceptions & Non-Refundable Items
While our 7-day guarantee covers most scenarios, the following are not eligible for refunds:
❌ Non-Refundable Scenarios
- Requests made more than 7 days after subscription activation
- Free trial accounts (no payment was made)
- Gift subscriptions (refund issued to original purchaser only)
- Accounts suspended for terms of service violations
- Partial usage of a subscription period (e.g., requesting refund after 20 days of a monthly plan)
- Third-party payment fees (e.g., currency conversion fees charged by your bank)
Good faith principle: We reserve the right to deny refunds in cases of abuse, such as repeatedly subscribing and requesting refunds to access content without payment. Such accounts may be permanently suspended.
💰 6. Partial Refunds & Plan Changes
Upgrading your plan: If you upgrade from a lower-tier plan to a higher-tier plan (e.g., Monthly to Annual) within the first 7 days, you may request a refund of the upgrade fee. The original plan fee remains non-refundable after 7 days.
Downgrading your plan: Downgrades take effect at the end of your current billing cycle. No partial refunds are issued for mid-cycle downgrades.
Switching payment methods: Changing your payment method (e.g., from card to crypto) does not trigger a refund. Your subscription continues uninterrupted.
Account credit option: Instead of a cash refund, you may request account credit for future subscriptions. Credit never expires and can be used for any plan.
💬 7. Contact Us for Refund Assistance
Have questions about our refund policy or need help with a request? Our support team is ready to help:
📬 Refund Support Team
For EU/UK consumers: You have additional rights under consumer protection laws. If you believe your refund request was unfairly denied, you may contact your local consumer protection agency. We commit to resolving disputes fairly and in good faith.
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Ready to Try Kevin Stream Risk-Free?
Start your subscription today with confidence. If you're not satisfied within 7 days, simply message us for a full refund—no questions asked.